If you feel that you need to speak to a GP, the receptionist will take your details, and the GP will call you back. This is dependent on other clinical priorities.
Before you call please refer to our Common Ailments page to ensure that you are contacting the right place.
GPs have a large volume of calls to make to patients daily. If you have requested a call from the doctor please ensure that the line is kept clear. If someone has requested a call but then does not answer the phone when the GP calls back or the line is engaged then this is a waste of the doctor's time.
Requests for a phone call with a GP must be made before 12.00pm, after this time the GP will only be able to deal with urgent matters. Please also ask reception staff if they can help deal with the matter first. The receptionist will require a brief description of what the call is about in order to assist the GP.
Please adhere to the following
- The GP will attempt to call only once. If unanswered, there will be no further attempt.
- Phone calls to last no more than 10 minutes – one patient, one problem ideally.
The following are suitable for telephone calls:
- Follow-up discussions or advice relating to previously seen or existing conditions.
- Medication reviews where the existing prescriptions are straightforward.
- Discussion of test results.
- Discussions re the suitability of, or reactions to medication.